A WhatsApp front desk that never sleeps and always hands over
Your customers already message you on WhatsApp. NUKIT makes sure each message gets a quick, accurate answer, and that a person steps in when it matters.
Try the desk as a customer
This is a sample plumbing business. Tap the quick replies, or type your own message. When you ask for a person, watch the panel under the phone: that is the alert your team receives.
- Consent is asked before anything is stored.
- Typing STOP opts the customer out straight away.
- The hand-over carries the whole conversation.
Demo with scripted replies. Try typing STOP or "talk to a person".
Packages and pricing
Three packages, each with a monthly fee and a once-off set-up. The Professional package suits most small businesses.
| Feature | Basic | Professional (recommended) | Enterprise |
|---|---|---|---|
| Monthly fee | R1,850 | R3,850 | R7,500 |
| Once-off set-up | R2,500 | R4,500 | R8,500 |
| Best for | Solo operators: plumbers, electricians, salons | Practices, agencies and multi-person businesses | Fleets, colleges and multi-branch retail |
| Customer conversations a month | Up to 1,000 | Up to 3,500 | Up to 10,000 |
| Languages | English and one local language | English, isiZulu, Sesotho and Afrikaans | Others on request, tested with your team before go-live |
| Answers | 20 FAQs and services | Up to 100 FAQs plus a price book | Unlimited, with CRM or ERP sync scoped per client |
| POPIA consent and opt-out | Automated | Automated, with an audit trail | Governance pack agreed with you |
| Hand-over to your team | Email or SMS alert to the owner | Shared web inbox plus SMS or WhatsApp alert | Routing by department, such as sales and support |
| Monthly content updates | 1 | 3 | Unlimited weekly revisions, with analytics |
| Support response time | 8 business hours | 4 business hours | 1 hour on a priority line |
| Contract | Month-to-month, 30 days' notice | 12 months, 10% off the monthly fee | 12 months (10% off) or 24 months (15% off) |
A conversation is one customer enquiry in a 24-hour window. Meta announced that from 1 October 2026 it charges per message for replies on the WhatsApp Business Platform, so we confirm Meta's current rate card at quote stage and bill it at cost, with no mark-up. Pricing shown is NUKIT's launch pricing and may change.
Build your quote
Pick a package and term to see your price. Nothing is binding until we confirm in writing.
Package
Built around POPIA
Customers' phone numbers and messages are personal information. We set the desk up so you can show how you handle it.
Consent first
The first reply explains that the chat is stored and asks the customer to agree.
Working opt-out
STOP ends messaging immediately and marks the chat for deletion under your retention rule.
Separate by client
Each business's conversations are kept apart. Customer data is never resold or shared between clients.
Your responsibility, our help
You remain the responsible party under POPIA. We help you set the wording and rules, and we are not a substitute for legal advice.
Questions we get asked
Does this replace my staff?
No. It answers the routine questions and takes down details so your people spend their time on the conversations that need judgement. Anything you decide must go to a person goes to a person.
WhatsApp has its own AI agent. Why pay NUKIT?
You are paying for the parts around the bot: writing and testing the answers, the hand-over, POPIA wording, monthly updates and someone to call when it needs fixing. We can build on Meta's tools or on other approved routes, whichever suits your business.
What does Meta charge?
Meta announced that from 1 October 2026 replies on the WhatsApp Business Platform are charged per message, at a small rate that varies by message type. We confirm the current rate card with you at quote stage and pass the charge on at cost.
Which languages does it speak?
English on every package. Professional adds isiZulu, Sesotho and Afrikaans. We have a first-language speaker review the answers before go-live, because machine-written replies can sound wrong to the people they are meant for.
Can I cancel?
Basic is month-to-month with 30 days' notice. Professional and Enterprise run on 12 or 24 month terms, which is why they carry a discount.
What do I need to start?
A phone number for the desk, your list of common questions and prices, and the name of the person who receives hand-overs. We guide you through the rest.
Ready to stop missing messages?
Tell us what customers ask most. We reply within one business day.